Four Solutions Pte. Ltd. (UEN: 201812722M)

1. Agreement to Proceed & Deposit Policy

a. This quotation serves as a service agreement between Four Solutions Pte Ltd (“the Company”) and the client.
b. Any confirmation to proceed—whether via verbal confirmation, text (e.g., WhatsApp), email, signed endorsement, payment to our invoice, or acceptance of our quotation—constitutes acceptance of the scope, pricing, and these Terms & Conditions.
c. A 50% deposit is required to secure and confirm the scheduled date. No appointment is officially confirmed until the deposit is received.

2. Payment Methods

3. Warranty Coverage

a. Warranty is provided at our discretion and ranges between 3 months, 6 months, or 12 months, depending on the scope of mold remediation and/or anti-mold painting service selected.
b. The warranty covers only one follow-up session of the same service (i.e., fogging or repainting) for the treated surface(s) during the stated warranty period.
c. Warranty does not apply in the event of:

4. Four Solutions Mold Remediation Treatments

a. Standard surface treatment includes:

b. ULV fogging is an optional add-on, not included in all jobs. It is recommended for treating airborne spores and internal airspace where required (e.g., full-room decontamination or post-leak scenarios).
c. After ULV fogging, clients must vacate the premises for at least 2 hours to allow the treatment to settle safely and effectively.
d. Our AirCare Flush (optional) circulates the fogging treatment through the aircon system but is not equivalent to aircon servicing (no dismantling or deep cleaning involved).

5. Biocide and Surface Effects

a. Our biocides are imported from Europe, certified safe for use in schools, hospitals, and other sensitive environments.
b. Certified to eliminate up to 99.97% of mold and mildew.
c. Chemical application and ULV fogging may result in temporary slipperiness or light residue on walls, ceilings, or floors. This can be wiped clean.

6. Anti-Mold Paint

a. The default paint used is Nippon Premium Odorless Anti-Mold in white.
b. Other brands (e.g., GUSH, Dulux) are available upon request; additional charges may apply.
c. Color tinting is possible but may incur additional costs.
d. Sealer is not included by default and is chargeable if requested or required.

7. Paint Surface Preparation

a. Our paintwork is applied directly onto existing surfaces and will not rectify underlying structural imperfections.
b. Minor hairline cracks and nail holes are patched as part of standard prep.
c. If extensive replastering is needed, it will be charged separately—typically ranging from $80 to $150 per affected area depending on severity.

8. Furniture & Loose Item Handling

a. Clients are responsible for clearing the treatment area. All loose items should be kept in cabinets or removed.
b. If we are requested to assist with furniture movement, we are not liable for any damage incurred.
c. No discount will be applied if treatment is excluded from obstructed areas.

9. Curtains, Blinds & Fixtures

a. Curtains and blinds near treatment areas should be removed before our visit.
b. If mounted with tools or built-in fixtures and cannot be removed, we will proceed carefully but accept no liability for any staining, misalignment, or incidental damage during treatment or painting.

10. Electrical Safety

a. All electronics such as TVs, computers, and audio systems in treatment areas must be turned off.
b. Please do not switch off the main power supply, as electrical access is required for our equipment.

11. Liability and Claims

a. In the event of accidental damage caused by our staff or chemical spills directly impacting belongings or furniture, Four Solutions may reimburse repair or replacement up to the value of the service provided.
b. Proof of item value (e.g., receipt or online listing) must be submitted for any claim.
c. Any additional compensation beyond service value will be offered solely at Four Solutions’ discretion and in good faith.

12. Cancellation & Rescheduling

a. Upon cancellation by the client after deposit has been made (and not rescheduling), 20% of the total contract value (capped at $200) will be retained from the deposit to compensate for the blocked date.
b. For same-day rescheduling (less than 24 hours’ notice), a $100 administrative fee will be deducted from the deposit to cover transport and manpower costs.

13. Liability Disclaimers & Operational Clauses

a. Hidden Mold / Structural Issues Disclaimer

Four Solutions is not responsible for mold growing within sealed structures such as wall cavities, false ceiling panels (common in Singapore), under floorboards, or behind permanent fixtures, unless explicitly included in the scope of work.
These concealed areas may require additional inspection, contractor dismantling, or specialized remediation not included in standard pricing.

b. Jobsite Safety & Accessibility

Four Solutions reserves the right to refuse, postpone, or stop work if conditions on-site are unsafe or unworkable.
This includes but is not limited to:

If work cannot proceed for any of the above reasons, a $100 partial visit fee will be charged to cover transport and manpower mobilization.

c. Service Delays Disclaimer

While we strive to complete all services on the scheduled date, unexpected delays may occur due to:

Four Solutions shall not be held liable for inconvenience, costs, or losses resulting from such delays unless explicitly agreed in writing.

14. Governing Law

This agreement shall be governed by and interpreted in accordance with the laws of Singapore. Any dispute shall be resolved under the exclusive jurisdiction of the Singapore courts.